Terms and Conditions

Intellectual Property Notice

Rights to artwork remain the sole property of Ayushi Artloft including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise. Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media is always welcome and does not breach this clause.

Shipping Policy

Typically 2-3 weeks depending on if the painting/print is being delivered or if it needs to be shipped to your location. Each print is “made to order” on the highest quality canvas paper, produced on a large format professional printer, hand cut, and shipped in either a flat mailer or shipping tube. We are a small team but dedicated to shipping your orders as soon as possible. Please note that on occasion, delays in dispatching orders may occur, we apologize in advance for any inconvenience and thank you greatly for your patience.

Liability

We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints, tearing fine art prints, damaging works, etc. Please read the product descriptions thoroughly and carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase.

Returns and Refunds

To return your product, you should e-mail us at info@ayushiartloft.com. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting – we will do everything we can to make it right. We do our best to offer colour-accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If color calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)

As per consumer protection laws, shipping fees on any and all returned items within good faith are not covered by the studio. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ayushiartloft.com to get the return address information.

Need Help?
If you need a change of address, we must be alerted within 24 hours of purchase to guarantee a redirect. We are unable to change the address once it has been dispatched from our studio. Please contact us through the contact page as soon as possible. Ayushi Artloft is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout. If you desire a refund in this scenario, a restocking fee of 20% will be applied and the cost of shipping will be recovered by the studio